Returns And Exchanges
EXTENDED RETURNS & EXCHANGES POLICY
We will be extending our return policy so you can return your instore purchases to one of our stores when they re-open. For online purchases (ship to you or curbside pick up), you can wait until our stores re-open .
A receipt is required for a refund or exchange based on the details of our current Return Policy.

RETURNS AND EXCHANGES POLICY
Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below.For a Return or Exchange, all products must be unused, in original packaging, in resalable condition and with the original receipt.We do not accept Returns or Exchanges without the original receipt.

HOW DO I RETURN AN ITEM THAT I PURCHASED ONLINE?
You can return an item to any of our store .
Follow the steps below for instructions on our return process:
-Pack the product in its original packaging.
-Bring a copy of your packing slip.
-Bring a copy of your confirmation email.

RETURNING A DAMAGED/DEFECTIVE ITEM
I received an item that doesn’t work, how do I return it?
To return a damaged or defective item, please contact us. Our Customer Service Team will arrange for a return label to be sent to you or provide you with details on how to receive the label allowing you to return the product at no cost to you.
-Please pack the product in its original packaging
-Print out the return label and attach it to the outside of the box.
-Include a copy of the packing slip along with your product.
Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item, starting with the refund on your credit card and then the Gift Card. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service Team before returning the item to us.

All returns will be subject to the terms and conditions of our Returns & Exchanges Policy.

How do I return an item I received as a gift, that was purchased online?
You can return the item either by mailing it back to our Warehouse by following the same steps listed under “How do I return an item that I purchased online?”
If you return the item to our Warehouse, the refund will be applied to the credit card.

All returns will be subject to the terms and conditions of our Returns & Exchanges Policy.

I received this item as a gift and the person who gave me the gift did not provide me with a packing slip. Can I still return the item?
Yes, you can make a return. We do ask you to contact the person who gave you the gift and ask for the order number or the email confirmation.
If you return an item received as a gift to our Warehouse, the refund will be credited to the credit card.

REFUNDS
When and how is my refund processed?
If you return the item to our Warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at our Warehouse. The refund will be credited to the credit card.
You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card , provided you have given us your email address. You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item.

What is refunded when I return an item?
When you return an item, you will be refunded the price of the item and any applicable taxes. Original shipping charges will not be refunded except under limited circumstances, as outlined below.
-Item requiring special delivery through a carrier that incurred additional restocking fees.

My refund is not showing on my credit card and I have already returned my package?
Please contact us to confirm that your package has been received at our Warehouse. You will need to provide the return tracking number and name of the carrier used when returning the item, in order for our Team to investigate.
Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete.

REFUND METHOD
If your original payment was made by cash, debit, credit card or mobile payment, then your refund will be applied using the same method.